BRITISH & CONTINENTAL HOLIDAYS & SHORT BREAKS

Welcome to Memory Lane's tours for 2010 Whether you are new to Memory Lane or one of those highly valued customers who keep coming back to us, I do hope you'll like what you read. A surprising amount of it is based on your feed-back, so please keep it coming. I do read every word of it personally, you know, and I do take notice!

For example, many of you have told me how much you like the flexibility in our tours. When you see the excursions included on many of our tours, therefore, you won't see a date attached to them. This is so your driver can take account of local conditions, such as weather, markets or festivals and plan a final itinerary which takes best advantage of all opportunities. Sometimes it's best not to do things by the book, even if it's just a matter of changing the order of the pages! Obviously, some tours do require more detailed planning. With these, you'll see the heading 'itinerary' instead of 'excursions included' in the pages that follow.

On the other hand, when it comes to customer care, I'm really proud that we do things by the book, often going beyond clients' expectations and adding pages of our own! Have a look at details of our home pick-up service, for instance. Remember that all our tours are operated by highly professional drivers (I'm proud to be one myself) who will go the extra mile to look after you. On diner tours, you will enjoy the company and services of a second crew-member, the hostess, often someone you know! Sometimes we even take a local specialist guide on board as well.

So, enjoy your reading, book with confidence and, most importantly, have a really great trip. I look forward to seeing you during what promises to be another bumper season

FRANK.